Wednesday, July 12, 2006

Woes at work

For those of you who may not know, I work in the IT department of a large retail manufacturer. Well, part of what I do is serve as a member of the Help Desk. You know? The people everyone call when they have computer problems? Well, today we had a clusterfuck of network issues. Our T1 lines crashed, a ton of our non-static IP addresses got rerouted and our cable guys moved a bunch of wires around on the network rack causing havoc with people's connections. It was a very stressful day and I was reaching my limit in a rather expeditious fashion. Well, I am going to share with you the straw that broke the camel's back.

In one of our remote locations the email system went in the toilet. They were getting email but no email was getting out. This was obviously do to the abundance of network issues back at home office. Well, this all apparently began around noon or so, only we had no idea. Why, do you say? Well, because the fucking idiots that work in that office decided to email us to let us know. Yep, the people who are having trouble sending email decided to send us a fucking email to let us know that they were having a problem.

Now, if that wasn't bad enough, at around 3:30PM, 3 plus hours after the discovery of their problem, they decided to call. I was the lucky one to take the call. Well, the started off screaming and yelling about how they have been without email capabilities for over 3 hours and we have done nothing about it. Oh boy! I was going to be nice about the whole thing but that went right out the fucking window with that attitude. I flipped ...

"How did you notify us that there was a problem?"

"What do you mean?"


"We sent you an email at noon."

"And why in the hell do you think we didn't know about it until now?"

"I don't know!"


... ** SILENCE **

... "Please call us as soon as it's fixed?" :::CLICK:::

I was so fucking pissed I had to leave my office and take a walk around the shipping department where all the hot Latina women work. When I came back, my boss asked me what happened. I explained it to her in a calm, rational way and she laughed and said "those fucking idiots!" She saw I needed cheering up after that so she gave me a cookie!


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4:49 PM  

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